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CONGRATULATIONS & WELCOME TO OUR TEAM AT BEAUTIFUL CONCEPTS.

 BEFORE WE BEGIN, WE WOULD LIKE TO GO OVER SOME IMPORTANT DETAILS SUCH AS HANDLING CUSTOMER DATA &

CONDUCTING YOURSELF DURING AND AFTER YOUR TRAINING

Let's Do a Quick Recap and see what your First Three days of Training Looks Like

Using the Internet from your phone will not work because the bandwidth requirements are high and you will face frequent issues which will result in compliance issues

Please go to https://www.speedtest.net/

Do an Internet Speed Test

Take a Screenshot Of your Results - Email them to Hr@BeautifulConceptsCo.com 

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Onboarding & Training 

Congratulations on being Selected

Before you start please understand ,

nothing we do is more important than developing people.

One Thing To Learn Early is - Quality of work in much more important to us than the quanitity of work. 

We are aware that you have read through the Work Contract , And we have a few policies & rules about working,

 

Please take a moment & understand them.

Open Book

BASICS

  1. We are a KPO & as such work directly with our clients.

    1. We expect that you will ensure a quiet area free of background noises such as food , tv , crying children and barking dogs . In the event of background noise , please turn on the Mute Button

    2. From Time to Time Clients may require you to come for a Face to Face Meeting , which means that you may need to come on a Video Call via Zoom , Skype or Google Meet . Plesae Ensure you are formally dressed . 

  2.  Computers & Internet Speed - Please ensure that you have a proper Broadband Enabled Internet Conection & a Properly Functioning Laptop / Desktop with a Headset & Mic.

    1. Using the Internet from your phone will not work because the bandwidth requirements are high and you will face frequent issues which will result in compliance issues - If you do not have a proper internet connection please do not proceed any further .

    2. Your Desktop / Laptop needs to be running either Windows 10 or Windows 11 .

    3. You will require minimum 4 GB RAM, i3 or Amd Ryzen 3 Processor. 

      1. To check your PC hardware specs, click on the Windows Start button, then click on Settings (the gear icon).

      2. In the Settings menu, click on System.

      3. Scroll down and click on About.

      4. On this screen, you should see specs for your processor, Memory (RAM), and other system info, including Windows version.

    4. Take a Screenshot of your System Specs & Email us at Hr@BeautifulConceptsCo.com

  3. Personal Calls, WhatsApp & Texts - As you work with us , We expect that you will keep your phones on silent and away from your screens. ​

    1. Any Ring Tones & Calls during a Meeting will be an automatic Penalty of 4 Days Salary & On Repeated Behaviour Termination .​

      1. This is a Compliance Norm & No Exceptions will be made ​

    2. In the event you need to speak with a member of the team , please use Skype or Speak with your reporting manager . 

    3. In the event you have a family emergency or need to take important calls , please do take a break, step away from the system & feel free to take your calls .

​​

DID YOU KNOW THAT LOOKING FOR ANSWERS ON GOOGLE CAN HELP ELIMINATE UPTO 78% ISSUES YOU FACE IN TRAINING & BEYOND ? 

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Hub Staff

Ensure you are registered with HR on Hubstaff 

Hub Staff is used on a daily basis by our teams to monitor log ins , productivity, Actual work done, etc. If for any reason your hubstaff is not downloaded & not recording your work . that day will not be counted as a work day . 

 

Once you are registered by HR Team - You will see yourself assigned to a team . 

to start recording your work . Please click on the Play Button .

Hub Staff does not record idle work , therefore in you 9 Hour shift you should ensure a minimum of 8 Hours of productivity.

When completing tasks such as phone calls , your productivity will show lower because you are not using your system , however that is amended by the Admin based on number of daily calls & connects.

 

Basic Tools & Knowledge

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Gmail
Drive
Calendar

Understand your 3 Best Friends 

Exploring Google Drive

Google Drive can be accessed directly via :

drive.google.com

Or

via the Top Right Box [ Look for a Box with 3 x 3 Dots ] 

Always be sure that you are only using the Gmail Account Authorised By us.

Social
Media

Using your Official Email ID , Create a Social Media Account on Facebook, Instagram, LinkedIn, Twitter, Pinterest, Quora & Discord - It is absolutely OK if you need to Google the URL's for some of them & if you need to research on how to use some of them.

 

Use Generic Passwords because you will need to share them with us .

 

Create a Google Sheet & Share it with HR@BeautifulConceptsCo.com

Platform URL , Username , Password .

 On Your New Social Media Accounts, Send a Few Random Invites to Random People - ( Do Not Invite More that 30 in a Day ) , We are Not Looking to Spam them .

On Day 3 - Once you have atleast 30 Friends - Reach out to your Reporting Manager to Learn about the Groups you need to Join & Social Media Postings you would need to do . 

Note : Facebook has A.I. Bots checking your New Accounts , be careful not to use Cartoon Characters or Photos of Popular Actors and Actresses , Otherwise you will get blocked , asked for Verification Documents & most likely you will need to create a new account again . .

 

We Recommend : You use an Original Photo & when 10 - 15 random people have populated your Friend's List , remove your Original photo & change it to something Random & Professional ( Maybe our Company Logo ) . 

Once you have reached this Point ,

Please Ask your Reporting Manager what needs to be done Next in Social Media  .

 

IMPORTANT :  Do NOT give out your Phone Number on Social Media Sites to Random Strangers. 

If you need to post a Number - Ask your Reporting Manager for a Company Number . 

Do Not Add your Personal Friends and Family to your Professional Social Media Accounts , They will be removed at a later stage . 

LET'S START WITH AN EXCERCISE

01

Make 10

Different

Social Media Posts on a Google Sheet with Image , Hash tag & Message . 

Topics:

  1. Real Estate

  2. CRM

  3. Social Media

  4. Email Marketing

  5. Cold Calling

  6. Content Writing

  7. SEO

  8. Data Entry

  9. Web Developers

  10. Android Developer

  11. Don't Hire Freelancers

 

( To Start you can copy graphics rom other posts ) & Youtube how to research Hash Tags.

We want to see your style 

02

Write 5 Articles of Minimum 100 Words Each Explaining to us your point of view your Team the Following Points

1) Link Between Performance & Incentives

2) Professional Behaviour in Work From Home

3) 40 Slangs used in the US & their actual Meanings

4) How to maintain a Professional conversation via phone & zoom Calls .

5) How to find Names , Phone Numbers , Email Addresses & Company Names from Google & Linked In to create a  Database . 

03

Write 5 Emails Explaining the Following Circumstances :

1) TENANT WAS CONCERNED THAT IF SHE GETS THE FUNDS FROM THE CITY AND SHE MAKE THE PAYMENT TOWARD HER BALANCE THEN WHAT WILL HAPPEN TO HER CREDIT
2 ) TENANT WAS ADVISED THAT THE FUNDS AMOUNT WILL BE HELD AS CREDIT ON HER LEDGER AND WILL BE COUNTED TOWARD HER FUTURE CHARGES
3 ) TENANT WILL PAY THE FULL BALANCE BY THE END OF TODAY 07/23
4) TENANT COMPLAINED ABOUT A PENDING MAINTENANCE REQUEST, CHECKED THE REQUESTS ARE PENDING FROM APRIL AND 07/14
5) TENANT STATED, SHE IS TRYING TO GET IN CONTACT WITH ASHLEY AND BRENT SINCE LAST MONTH BUT SHE IS NOT GETTING ANY RESPONSE

" If You Start To Feel Lost, Chances are have not read through this page properly . Read & Make Notes . Look for answers , use google and other search engines & You will understand what needs to be done .... Mostly "

Human Pyramid

Remember , Having you on the team makes a huge difference. 

 

We expect you always find a way to get things done – and done well.

We really admire team mates who always see projects through from conception to completion.

Lastly , always remember your efforts at strengthening our culture will not have gone unnoticed.

 

Even if we have not told you that in-person . 

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